1. General Management Services
- Oversee the daily management of facilities
- Regularly inspect the facilities to ensure proper functioning of the building facilities
- Oversee the cleanliness of the estates, waste collection and disposal arrangements
- Handle emergency situations in the estates, such as typhoon , flooding, fire hazard, criminal activities, and disruption to public utilities services
2. Tenancy Management
- Provide tenancy management services to the Housing Authority for managing the tenants of Public Rental Housing estates, including new tenant taking up a flat, preparing the tenancy agreement, cleaning up the unit and handing over the vacant possession of the flat to the new tenant on behalf of the Housing Authority
- Provide complaint and enquiry facilities in the estate management office for handling tenants’ complaints and enquiries
- Provide a 24-hour centralized control room with security guard on duty
- Assist the Housing Authority in enforcing the terms and conditions of the tenancy agreement
3. Financial Management Services
- Collect on behalf of the Housing Authority monthly payment of rents, rates or other charges by the tenants or licensees
- Responsible for finance and budgetary control of the estates by drawing up annual budget of the estates with estimated operating expenses for upcoming financial year
- Prepare financial accounts and provide bookkeeping and accounting services to estate common areas on behalf of the Housing Authority
4. Minor Repair and Maintenance Services
- Undertake regular or minor repair and maintenance to ensure the properties are in a safe and good state of repair
- Conduct regular technical inspections and appraisal of the status of the buildings
- Carry out necessary minor repair and building services and urgent building maintenance works as set out in the property management service contracts
5. Project Management Services
- Provide project management services when external contractors or consultants are engaged by our customers to carry out substantial repair or maintenance or building works
- Provide professional consultancy services to our customers on the major building works